Confirming your appointment
We will send you a courtesy reminder SMS message which will give you a chance to confirm at least 48 hours prior to your appointment.
If you can’t make your appointment, please call us as soon as you can.
We understand some unavoidable things happen in life and we will try and help you with a solution regarding rearranging your appointment.
We can only do this if you communicate with us.
If you don’t respond to our text, email or voice messages we will have no choice but to cancel your appointment. Your time will then be offered to someone else.
When should I arrive?
Please feel free to arrive 10 minutes before your appointment. We would ask that you use the hand sanitiser provided upon your arrival.
What if I am Running late for an appointment?
Please call us to let us know - We all know about the Melbourne traffic!
Whatever the circumstances please be aware that the service time you require has been reserved especially for you, therefore please understand that if you are late, it may encroach on the time we have to spend with you in order for us to avoid delays with our other scheduled clients.
Children and Pets
Children and some small pets are welcome in our salon but please be mindful of our other clients experience.
Children remain your responsibility at all times. Busy Hairdressing Salons can be dangerous places for unattended children so we would ask you to please be mindful.
What happens when I don’t show up?
As you may be aware, we are a small boutique business that likes to give all our clients plenty of time for their appointments.
This way we can provide you with a relaxing experience and have enough time to deliver you the best results we can.
Therefore when clients don’t show up for their appointments it creates a pretty big gap in our schedule.
Not only is that not great for any business, but more importantly your missed appointment could have gladly been filled by another client on our waitlist, who would have loved to have that time.
It’s also pretty upsetting and demoralising for our staff members who were looking forward to seeing you and taking care of you.
This is why we will now be taking deposits for our new clients and for any extra-long appointments.
All deposits will guarantee your time slot and will be deducted from your final bill when you attend.
Good Things Take Time
Give yourself plenty of time for an appointment. Colour Work is a science and it can take time for your stylist to achieve desirable results. If you are in a rush, then we will be in a rush and things may turn out below par. Nobody wants that.
We take pride in our work and the results we achieve on our many clients.
Good things take time and we are proud to say that we have absolutely no medals for being the worlds fastest hairdressers.