Confirming your appointment

We will send you a courtesy reminder  SMS message which will give you a chance to confirm at least 48 hours prior to your appointment. You will also be sent an email with all the details.

If you can’t make your appointment, please call us as soon as you can.

We understand some unavoidable things happen in life and we will try and help you with a solution regarding rearranging your appointment.

We can only do this if you communicate with us.

If you don’t respond to our text, email or voice messages we will have no choice but to cancel your appointment. Your time will then be offered to someone else.

When should I arrive?

Please feel free to arrive 5 minutes before your appointment. Upon arrival at the salon, please feel free make use of our hand sanitiser to help ensure the safety of our staff and our clients.

If your stylist isn't quite ready, we will be happy offer you some refreshments while you wait.

What if I am Running late for an appointment?

Please call us to let us know - We all know about the Melbourne traffic!

Whatever the circumstances please be aware that the service time you require has been reserved especially for you, therefore please understand that if you are late, it may encroach on the time we have to spend with you in order for us to avoid delays with our other scheduled clients.

Children and Pets

Children and some small pets are welcome in our salon but please be mindful of our other clients experience.

Children remain your responsibility at all times. Busy Hairdressing Salons can be dangerous places for unattended children so we would ask you to please be mindful.

The 'dry off' Thing

All our colour services now come with a discounted blow-wave included in the price.

Our team of colourists ideally need to see your hair completely dried or professionally finished, so they can check that the results are up to our high standards.

If you don't want a blow wave finish after your colour work we will offer you a 5 min rough dry off which will be performed by one of our junior assistants.

Good Things Take Time

Give yourself plenty of time for an appointment. Colour Work is a science and it can take time for your stylist to achieve desirable results. If you are in a rush, then we will be in a rush and things may turn out below par. Nobody wants that.

We take pride in our work and the results we achieve on our clients.

Good things take time and we are proud to say that we have absolutely no medals for being the worlds fastest hairdressers.

Covid 19 Safety

As we all know COVID 19 is still hanging around, so we would ask please only attend your appointment if:

** You have no symptoms of Coronavirus (COVID-19) including cough, fever, runny nose, sore throat, etc.

** You have not tested positive for Coronavirus (COVID-19), you are not awaiting the result of a Coronavirus (COVID-19) test or have been advised to have or are intending to be tested for Coronavirus (COVID-19).

Please contact us ASAP if you need to change your appointment if you are feeling unwell.

Upon arrival at the salon, please feel free make use of our hand sanitiser to help ensure the safety of our staff and our clients.

Please Don't be a no show

As you may be aware, we are a small boutique business that takes pride in giving all our clients and staff plenty of time for their appointments.

This is the way we can provide our guests with a relaxing experience and have enough time to deliver the best results we possibly can.

So when clients don’t bother to show up for their appointments or constantly cancel at the last minute it can create a pretty big gap in our schedule.

Not only is that not a great thing for any business, but more importantly your missed appointment could have been filled by another client on our waitlist, who would have loved the opportunity to be have your appointment. 

It’s also pretty upsetting and demoralising for our staff members who were looking forward to seeing you and taking care of you.

This is why we will now be taking deposits for our new clients and for any extra-long appointments.

All deposits will guarantee your time slot and will be deducted from your final bill when you attend.